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Privacy Policy for your jp99d account

This Privacy Policy explains how we collect, use, protect and store the details linked to your account, wallet activity and support chats.

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jp99d Privacy Policy for your jp99d account
CONTACT ROUTES

Reach us about privacy matters

Privacy requests should reach the team that can check your account safely, not a public comment box. Tell us what you need changed, accessed or removed, and include the mobile number or email linked to your profile. We may ask for an extra check before acting, because privacy requests affect your wallet records and account access.

Team online

Live chat privacy ticket

Open chat from your account area and ask for a privacy ticket. We match the request to your profile, confirm basic ownership and route it to the team handling data access or correction.

Email request channel

Send a clear email with your registered contact, request type and any transaction reference that helps us locate the record. Do not include card numbers or banking passwords in the message.

Wallet record support

For Touch 'n Go, GrabPay, Boost dan FPX queries, include the payment time, amount and receipt reference. We use those details only to trace the account record and reply.

ACCOUNT CARE

Data care around Infinite Blackjack

Our privacy work follows the way your account is actually used. Live tables such as Infinite Blackjack, rooms such as 888 Dragons, and account wallet actions all create records that must stay…

Account details

We use your registered name, contact details and login records to run the account, confirm ownership and protect access. If any field is wrong, ask us to correct it after a security check.

Cookies and device data

Cookies help keep your session active, remember language choices and spot unusual login patterns. You can manage browser cookies, but some account areas may need them to load correctly.

Payment records

Touch 'n Go, GrabPay, Boost dan FPX receipts are stored with time, amount and reference data. These records help reconcile balances, trace withdrawals and resolve wallet disputes without exposing private banking passwords.

Security checks

When a login, withdrawal or profile change looks unusual, we may request extra proof before continuing. This helps prevent another person from changing your details or reaching private records.

Retention period

We keep account and transaction records for operational, dispute and legal needs. When a record is no longer needed, we delete it or remove direct identifiers where practical.

Correction requests

You can ask us to correct, access or remove personal details where the law allows. We may keep certain transaction records if needed for disputes, security checks or legal duties.

Privacy questions before you join

Before you open an account, you may want to know exactly what happens to your details. These answers explain the privacy points we get asked about most often, including payment records, cookies, account access and how to contact us. They apply to jp99d services where local law permits access.

We collect details needed for your account, such as registered contact data, login records, device signals, wallet activity and support messages. We use them to run account access, security checks, payments and replies.

We store payment references, times, amounts and wallet status so your balance can be checked and support can trace a transaction. We do not ask for banking passwords or private app login details.

Yes. Contact us from your registered email or in-account chat and state that you want access to your personal records. We will confirm ownership before sharing account-related details where the law allows.

You can request a correction if your name, email, mobile number or account details are wrong. We may ask for proof before updating fields that affect withdrawals, wallet records or account access.

Cookies help keep you signed in, remember settings and detect unusual activity. You can manage them through your browser, but some private account areas may not work properly if core cookies are blocked.

We keep records while your account is active and for the period needed for security, disputes, payment tracing and legal duties. After that, we delete or anonymise records where practical.

Use account chat or email support with your registered contact details and the privacy request you want handled. We route the case to the right team and may verify ownership first.

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